Amazing company and the only car rental agency that I will be using when in the Salt Lake City area. When I arrived, I called Rugged that I had landed and on my way. My car was ready when I arrived and took less than 5 minutes to get me ready and going. Great customer service. Very enjoyable experience.
Rugged Rental is the best! They always deliver as promised. We use them regularly when we fly in to visit the area. We have been more than satisfied every time. And they have the best prices! Their shuttle service is convenient to and from the airport as well, with hardly a wait ever at all and everyone is so helpful and friendly! We will continue using them in the future! And recommend them to all our friends and family!
This is my second time renting with Rugged Rentals and their customer service is impeccable. Plus, they will guarantee a 4WD or AWD vehicle which is very important to me as I drive on the snowy mountain roads. Most major rental agencies will not guarantee that your vehicle is 4WD/AWD, and Rugged STILL beats them on price, value and service. If renting a vehicle in Salt Lake City, be sure to check out Rugged Rentals first.
We loved everything about this company. We were not using the airport so loved the location. Staff was great, value was incredible. The vehicle was clean and what we expected. The check out and check in process was quick and efficient. This was the first time we have rented from Rugged Rental and we will be sure to rent only from here in the future.
The whole rental experience was great. The rate was amazing, we loved our car, and the staff were friendly and courteous. Worth it all to have the small inconvenience of shuttling to and from their off airport location!
I was extremely satisfied with this experience. The vehicle was very clean and in great shape. The office even threw in a free cooler for us to use for the duration of the rental which was extremely useful.
Frequently Asked Questions
What are your Hours of Operation
The Salt Lake Int’l Airport location is open Mon-Sat from 8 AM to 6 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.
The Salt Lake City (UT) local office is open Mon-Sat from 8 AM to 6 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.
The Layton (UT) local office is open Mon-Sat from 10 AM to 7 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.
What is the minimum age to rent a vehicle?
You must be 21 years of age to rent a vehicle with Rugged Rental.
What insurance is required for renting a vehicle?
Renters are required to have collision damage coverage for the rental car as well as the state minimum of liability coverage. If proof of insurance is not provided, the renter will be required to purchase insurance from Rugged Rental.
– Renter Collision Protection@ $25/day
– Supplemental Liability Insurance @ $10/day
Both are required to provide the necessary coverage.
Rugged Rental is not qualified to evaluate the adequacy of the renters existing coverage – therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the insurance options we offer prior to arrival at our office.
What are the local renter requirements?
Local Renters are required to have a credit card in their name and provide proof of insurance. If Rugged Rental insurance is purchased this satisfies the insurance requirement.
Local Renters must possess a valid permanent driver license. (Temporary licenses are not accepted) Proof of residency must be provided matching the address on the driver license.
Local Renters may not leave their personal vehicles at Rugged Rental during the duration of their rental.
Is "off-road" use allowed?
Driving of all Rugged Rental vehicles is limited to improved roads only. This is described as all paved roads, graded dirt roads, or well maintained easy to moderate trails. Off road use of any kind is prohibited as well as rock crawling or driving on difficult trails.
Do you offer unlimited miles?
We do not offer unlimited miles. No exceptions. Every vehicle rental has 200 miles per day, 1,400 per week included. There are 4,200 miles included with our regular monthly rate. Extra miles are charged at $0.30/mile.
Is there a Shuttle Service available from the Salt Lake Int'l Airport?
Yes. As soon as you have collected all of your luggage at the baggage claim:
* Call us at 801-977-9111 to request a shuttle pick up.
* Go across the sky bridge located across from baggage claim #6.
* Proceed straight thru the car rental lobby continuing across the sky bridge.
* At the end of the bridge, go out the glass doors and down the escalator or elevators.
* Once in the parking garage on the ground level, follow the painted sidewalk heading to the right.
* Go past the Avis/Payless area until you get to the shuttle stop at the west end of the garage.
* There is a sign stating Off-Site Shuttles.
* We will pick you up in a silver van clearly marked as Rugged Rental & ACE Rent-A-Car.
How long does it take to get to your office from the airport?
We are only 6 miles from the airport, about a 10 minute drive.
What is the difference between the Salt Lake Int'l Airport location & the Salt Lake local office location?
There is a difference in applicable taxes and fees for visitors who arrive via the Salt Lake International airport and local renters. This helps identify which taxes and fees apply to your specific rental and gives you an accurate estimate.
What happens if I arrive after hours?
We are happy to arrange after hours service. There is a nominal charge and we require advanced notice. In these cases we will have representatives here to help you upon your arrival including airport shuttle service if needed.
Can I return my vehicle after your business hours?
Yes. We offer an after hours return at an off airport parking facility. They will accept the rental vehicle on our behalf and shuttle you to the airport which is very close-by.
Where can I find all Rugged Rental Policies?
For more information please see our Policies page.